# Make key scorecard questions count for more

> Give the scorecard questions you add a Low, Medium or High importance and see the share each takes of the overall score. The overall score then follows the weighting you set.

- Date: 2026-10-10
- Page: https://demodesk.ai/changelog/2026-10-10-make-key-scorecard-questions-count-for-more

## Set how much each question counts

Go to **Agents** > **Scorecards** and open a scorecard. Every question you add now has an **Importance** setting with **Low**, **Medium** and **High**. Medium is the baseline, Low counts half as much and High counts twice as much. On questions you wrote yourself you find it when you open **Scoring criteria**, and questions you took from the question library show it right under the question. Next to the setting you see the share that question takes of the overall score, so you can tune the balance as you go. The default questions that come with our ready-made scorecards keep their importance and cannot be changed. Company admins and managers can set it on your company's own scorecards. On a ready-made scorecard, only admins can set it for the questions you added.

## The overall score follows your weighting

The overall score is the average of the rated questions, each one counted by its importance. Questions left without a rating, including everything the AI marks not applicable, are left out of both the overall score and the shares, so the questions that did apply split the full score between them. Individual question ratings stay exactly as they are. When you fill in feedback by hand, the suggested overall score uses the same weighting, and once importance differs between questions each one shows what it is worth for that call.

## Nothing moves until you change something

Every question that exists today sits at **Medium**, so your overall scores stay exactly as they are until you change an importance. Feedback that has already been given keeps the importance it had at the time, so adjusting a scorecard later never moves scores that are already saved. More on scorecards in [our help center](https://demodesk.ai/help/meeting-scorecards-in-coaching-ai).