# Let the AI build every routing rule

> Ask the AI to set up routing rules on text and number answers, not just on answers picked from a list, and to send a rule or the fallback to a website instead of a meeting type. It works in AI chat, with your agents and from a connected AI tool.

- Date: 2026-11-09
- Page: https://demodesk.ai/changelog/2026-11-09-let-the-ai-build-every-routing-rule

## Rules on any kind of answer

![Rules on any kind of answer](https://web.demodesk.ai/_next/static/media/2026-11-09-let-the-ai-build-every-routing-rule-1.128nl-qb6l1bi.webp?dpl=dpl_DrRNmKbkqUyMhZTNrJJuKewmz4Aq)

Ask the AI chat, one of your agents or a connected AI tool to edit a routing form and it can now write rules on text and number answers, not only on answers picked from a list. On a number question the rule compares the answer with a number you give using equal to, greater than, greater than or equal to, less than or less than or equal to. On any other question the rule matches when the answer contains one of the texts you name, whatever the capitalization. So "send everyone with more than 200 employees to the enterprise meeting type, and anyone whose email contains one of these free mail providers to the trial page" is now a single request. The AI writes exactly the conditions the editor writes, so a rule it sets up appears under Rules like one you build by hand.

## Meeting type or website, your choice

![Meeting type or website, your choice](https://web.demodesk.ai/_next/static/media/2026-11-09-let-the-ai-build-every-routing-rule-2.0oeksmp4nkjgq.webp?dpl=dpl_DrRNmKbkqUyMhZTNrJJuKewmz4Aq)

A rule and the fallback can now send bookers to a website instead of a meeting type. Each of them goes to one destination only, so setting a website clears the meeting type and setting a meeting type clears the website. That covers the whole set of destinations a routing form offers, for the rules and for the case where nothing matches.

## Safe to try on the forms you already have

Rules you already have keep working as they are and are only touched when you ask for a change. When you hand the AI a new set of conditions for a rule, they replace the conditions it reads back to you, and anything in that rule it cannot read is left untouched. Changes are all or nothing, so if any part of what you asked for is invalid the routing form stays exactly as it was. The AI works with your own permissions, so it can only change a routing form you could change yourself. You find your forms under Routing forms in the main navigation, and there is more on building them in [our help center](https://demodesk.ai/help/routing-forms).