# Let the AI update your routing forms

> Ask the AI to open a routing form and change its rules, its name, its status or the meeting type bookers get when no rule matches. It works in AI chat, with your agents and from a connected AI tool, always within your own permissions.

- Date: 2026-11-09
- Page: https://demodesk.ai/changelog/2026-11-09-let-the-ai-update-your-routing-forms

## Ask for a routing form, then change it

![Ask for a routing form, then change it](https://web.demodesk.ai/_next/static/media/2026-11-09-let-the-ai-update-your-routing-forms-1.2igcf75x5-s-r.webp?dpl=dpl_DrRNmKbkqUyMhZTNrJJuKewmz4Aq)

Ask the AI in Demodesk or one of your agents to show your routing forms, and it lists the ones you can open under **Routing forms** in the main navigation, with their link and whether they are activated. Open one and you get its **Qualifying questions** with every answer option, the rules in the order they are evaluated and the meeting type under **In all other cases route to**.

From there the AI can rename the form, activate or deactivate it, point a rule at a different meeting type, change which answers a rule matches, move a rule up or down, add a rule and remove one. It can also set the meeting type bookers go to when no rule matches. A connected AI tool can do the same through our open platform.

## How the changes are applied

![How the changes are applied](https://web.demodesk.ai/_next/static/media/2026-11-09-let-the-ai-update-your-routing-forms-2.2tkar-c5gg00i.webp?dpl=dpl_DrRNmKbkqUyMhZTNrJJuKewmz4Aq)

Changes are made field by field, so asking for a rule to point at another meeting type leaves its conditions as they were. You decide whether every condition or just one of them has to be true. If a rule or the fallback currently sends bookers to a website, setting a meeting type on it replaces that redirect.

If any part of a request does not check out, a meeting type you cannot open or an answer option that does not belong to the question, nothing at all is saved and the AI tells you what was wrong. The AI also will not remove the last rule of a form that has no fallback, so bookers always have somewhere to go.

## Who can change what

![Who can change what](https://web.demodesk.ai/_next/static/media/2026-11-09-let-the-ai-update-your-routing-forms-3.1bf0olso6i5vd.webp?dpl=dpl_DrRNmKbkqUyMhZTNrJJuKewmz4Aq)

Everyone in your company can have the AI read the company routing forms and their own personal ones. Changing a company routing form stays with company admins and managers, and a personal one stays with the person it belongs to. The AI works with your own permissions, so it can only read and change what you could read and change yourself.

Creating a routing form and deleting one are not part of this yet, so you keep doing those under **Routing forms**. More on routing forms is in [our help center](https://demodesk.ai/help/routing-forms).