The AI can read your inbox and write drafts
Give the AI access to your Gmail or Outlook inbox so it can find emails and prepare drafts for you. It never sends an email.
Your inbox as context
Turn on Read inbox and the AI Analyst, the AI Assistant on a recording and your agents can search your inbox and read whole email threads. Ask things like "What did the customer reply after our demo?"
Drafts ready for you
Turn on Create drafts and the AI can write a new email, reply inside an existing thread or edit a draft. It never sends anything. You review the draft and send it yourself in Gmail or Outlook.
How to turn it on
Go to Settings > Integrations > Connections and find your Google or Microsoft account under Calendar & email. Click Settings next to it, choose your Email permissions and save. The AI uses the account set as your default connection.