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Pause shared screen

Updated December 19, 2023

We've all been there. You prepared for your meeting, but somehow you forgot to log into your account or some setup step is missing. It's especially frustrating for this to happen when a customer is already in your meeting.

With our new Pause Screen functionality this will no longer be an issue.

Now you can pause your screen on a certain page or slide, while making changes to your virtual browser without your customer being aware. This will help to ensure that they have a smooth sales experience.

Here is the step-by-step guide on how to do it:

  1. Ensure you are on the new virtual browser.

  2. Click on the "pause screen" button. The last image of the screen that you shared before pausing will be the image that the customer continues to see.

    Virtual browser toolbar with the pause screen tooltip highlighted, reading Pause the screen for your participants

  3. Your screen is now paused and you can change whatever you like in the virtual browser while your customers continue to view the image you paused on.

    Screen is paused for participants banner with the Unpause button highlighted in the toolbar

  4. So even if you go to another page, your customer will not notice!

    Host browsing to a different Demodesk page behind the scenes while the paused for participants banner stays visible

  5. Only once you unpause the screen will your customer start to see it in real-time.

This is what your customer sees:

  1. Screen is unpaused by host.

    Customer's view of the shared screen while unpaused, showing the live scheduling page with mic muted

  2. Screen is paused by host

    Customer's view of the shared screen while unpaused, showing the live scheduling page with mic muted

  3. Screen is paused by host, and host changes the page

    Customer's view of the shared screen while unpaused, showing the live scheduling page with mic muted

  4. Screen is unpaused by host

    Host view during the call with an AI battlecard popup answering a question about competitor ACME

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Our support team answers in the app chat, or at support@demodesk.com.